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Culture and communication (SR-SRL vg2)
Servicerollen og omdømme
God eller dårlig service?

Task

God eller dårlig service?

CC BY-SA 4.0Rightsholder: Amendor AS

Last revised date 05/27/2020

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- Title: God eller dårlig service?
- Rightsholder: Supplier Amendor AS
- Last revised date: 05/27/2020

Learning content

Servicerollen og omdømme

Subject Material

Servicerollen
Subject material
Ulike typer service
Subject material
Omdømme
Subject material
Hvordan bygge omdømme?
Subject material
Å skape gode kundeopplevelser
Subject material
Kunder er forskjellige
Subject material
Personlig service
Subject material
Service og opplevelse
Subject material
Kommunikasjon med kunder og kollegaer
Subject material
Å tilpasse service til ulike kunder i ulike situasjoner
Subject material

Tasks and Activites

Øv deg på servicerollen!
Task and activities
God service?
Task and activities
Praksisbedriften og servicerollen
Task and activities
Rollespill, profesjonell servicemedarbeider
Task and activities
Podkast: «Service og CRM»
Task and activities
Serviceundersøkelse
Task and activities
God eller dårlig service?
Task and activities
Hva er god service?
Task and activities
Å være profesjonell
Task and activities

External resources

Podkast om service og CRM
Source material

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Editor in chief: Sigurd Trageton