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A Sales Assistant in the UK

This interview will give you an idea of what it is like to work as a sales assistant in the UK.

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Pre-listening task:

Before listening, use the dictionary to check that you know the meaning of the following words: commission; engagement ring; items; browse; employee; merchandising

Listen to the following interview with a sales assistant in the UK
and find out:

  • Where she works (type of company - large/small, etc)
  • Where about in the UK she works.
  • Why she chose this profession.
  • What type of tasks she has to do on a typical day at work.
  • What personal qualities she suggests are needed by a sales assistant.
  • Does she describe any work processes or services that she provides?
  • What she likes best and least about her job.
  • How she thinks this line of work will change in the future.
  • Where she sees herself in 5 - 10 years' time.

Sales Assistant - Interview


Sales Assistant - Interview


After you have practised, add more dialogue for some of the following situations:

  • The customer does not like what the sales assistant is suggesting, and is very rude.
  • The customer disagrees politely with the sales assistant's choice and says that he would prefer a more unusual ring. She suggests something.
  • The customer wants to buy a bracelet for his girlfriend.
  • The customer brings back the engagement ring. It was too big and needs resizing.
  • The customer's girlfriend wants the in-house jeweler to add one more diamond in her engagement ring.
Sist oppdatert 30.01.2019
Tekst: Anne Scott Hagen (CC BY-SA)


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