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A Waitress in the UK

This interview will give you an idea about what it is like to work as a waitress in the UK.

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Pre-listening task:

Before listening, use the dictionary to check that you know the meaning of the following words and expressions: folding napkins; cutlery; quick succession; customer; organisational skills; cheery personality

Listen to the following interview with a waitress in the UK and find out:

  • Where she works (type of company - large/small, etc).
  • Where about in the UK she works.
  • Why she chose this profession.
  • What type of tasks she has to do on a typical day at work.
  • What personal qualities she suggests are needed by a waiter.
  • Does she describe any work processes or services that she provides?
  • What she likes best and least about her job.
  • How she thinks this line of work will change in the future.
  • Where she sees herself in 5 - 10 years' time.

Waiter - Interview

Waiter - Interview


After you have practised, add more dialogue for some of the following situations:

  • The guests have not made a reservation.
  • The waitress has to explain to the guests that they are busy in the kitchen, and that they may have to wait a while for their dinner.
  • The guests ask the waitress to recommend a wine from the wine list.
  • The guests complain that the window is draughty, and want another table.
  • One of the guests is allergic to spinach, and wants to replace the vegetable with something else.