Subject Material

An ICT Technician in the UK

Published: 22.04.2015, Updated: 05.03.2017

Are you thinking of becoming an ICT technician when you are finished at school? Would you consider working abroad in an English-speaking country after your apprenticeship is completed? If so, the interview below will give you an idea of what it is like to work as an ICT technician in England.

ICT technicianICT technician

ICT TechnicianICT Technician: Infrastructure

Server roomServer room   


Before listening, use the dictionary to check that you know the meaning of the following words: field support; equipment; workshop; patronizing; tablet (computer); line of work

Listen to the following interview with an ICT technician in the UK and find out:

  • Where he works. (type of company - large/small, etc)
  • Where about in the UK he works.
  • Why he chose this profession.
  • What type of tasks he has to do on a typical day at work.
  • What personal qualities he suggests are needed by an ICT technician.
  • Does he describe any work processes or services that he provides?
  • What he likes best and least about his job.
  • How he thinks this line of work will change in the future.
  • Where he sees himself in 5 - 10 years' time.


ITC Technician - Job 

Apprenticeship and Training

  1. Find out about becoming an ICT technician in the UK. Make a table with 3 columns: What does the job involve, the salary and the qualifications and training required. Below, you will find some useful links.
  2. Now compare an ICT technician's job and education in the UK with an ICT technician's job and education in Norway. Utdanning - Yrkesbeskrivelse 




After you have practised, add more dialogue for some of the following situations:

  • Mr. James complains that the technician has taken a long time to come. The technician apologises.
  • The technician finds that the screen is broken and will have to be replaced.
  • Mr. James says that he would prefer to pay later and gives a reason why.